Government · Accessibility · 2022

Digital modernization for regulated services

Transport Canada

Senior UX Designer

Challenge

Turn compliance-heavy transport services into approachable digital experiences without losing regulatory fidelity.

Overview

Supported digital service modernization at Transport Canada, the federal department overseeing transportation policies, programs, and safety across air, marine, rail, and road. Regulated content is unavoidably dense — the design mandate was to make it navigable without softening the underlying obligations.

My role & team

Senior UX Designer

Outcomes

Aligned regulated workflows with plain-language, accessible interfaces.

Related work

All work

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